All orders will be processed as quickly as possible and ship out within one (1) business day (unless otherwise notified). The Cielo Studio cannot guarantee the time frames of the delivery below. Please remember that these processing and shipping times are only general guidelines, exceptions may apply during promotional and holidays period.
Orders over $75 - Free Standard Shipping on all Australian orders
Orders under $75 - Flat Rate $5.99 AUD Standard Shipping
Orders over $160 - Free Express Shipping via Express Australia Post
Orders under $160 - Flat Rate $9.99 AUD Express Shipping
Estimated delivery times: All orders will be delivered from Melbourne. Most metro area deliveries will arrive within 2 (two) to 5 (five) days once posted and within 1 (one) to 3 (three) days for express post. Please allow extra 4 (four) to 5 (five) business days for any unforeseen circumstances from the couriers.
Orders over $89 - Free Standard International Shipping
Overs under $89 - Flat Rate $9.99 AUD
Orders over $249 - Free Express International Shipping
Overs under $249 - Flat Rate $32.99 AUD
Rest Of The World
Orders over $109 - Free Standard Shipping on all International orders
Orders under $109 - Flat Rate $10.99 AUD
Orders over $299 - Free Express International Shipping
Orders under $299 - Flat Rate $34.99 AUD
Expected delivery times:
New Zealand: 6-12 working days
US, Asia, and Europe: 10-20 working days
It is your responsibility to provide the correct delivery address. If the wrong delivery address is provided, The Cielo Studio is not responsible and will not refund your order or offer a replacement.
Custom Duty and Taxes
Duties and taxes are not included in the checkout total. The Cielo Studio is not responsible for any fees that may be imposed when your parcel is delivered, nor any delays in transit.