SHIPPING POLICY

All orders will be processed as quickly as possible and ship out within one (1) business day (unless otherwise notified). The Cielo Studio cannot guarantee the time frames of the delivery below. Please remember that these processing and shipping times are only general guidelines, exceptions may apply during promotional and holidays period.

Australia

Orders over $75 - Free Standard Shipping on all Australian orders

Orders under $75 - Flat Rate $5.99 AUD Standard Shipping

Orders over $160 - Free Express Shipping via Express Australia Post

Orders under $160 - Flat Rate $9.99 AUD Express Shipping

Estimated delivery times: All orders will be delivered from Melbourne. Most metro area deliveries will arrive within 2 (two) to 5 (five) days once posted and within 1 (one) to 3 (three) days for express post. Please allow extra 4 (four) to 5 (five) business days for any unforeseen circumstances from the couriers. 

 

International Shipping

New Zealand 

Orders over $89 - Free Standard International Shipping

Overs under $89 - Flat Rate $9.99 AUD 

Orders over $249 - Free Express International Shipping

Overs under $249 - Flat Rate $32.99 AUD 

Rest Of The World 

Orders over $109 - Free Standard Shipping on all International orders

Orders under $109 - Flat Rate $10.99 AUD 

Orders over $299 - Free Express International Shipping 

Orders under $299 - Flat Rate $34.99 AUD

Expected delivery times:

New Zealand: 6-12 working days

US, Asia, and Europe: 10-20 working days

 

Incorrect Address

It is your responsibility to provide the correct delivery address. If the wrong delivery address is provided, The Cielo Studio is not responsible and will not refund your order or offer a replacement.

 

Custom Duty and Taxes

Duties and taxes are not included in the checkout total. The Cielo Studio is not responsible for any fees that may be imposed when your parcel is delivered, nor any delays in transit.